Your food and beverage operation is essential to providing memorable customer service to your members, customers and guests.
The Food and Beverage module allows you to simply and easily add and maintain your inventory, create custom room layouts, manage banquet and event related services, and assign discounts to items or to entire tickets. Through a connection to the membership module, you can easily add food related charges to member accounts. This easy-to-use, feature rich application allows you and your team to focus on serving your customers, not your dining software.
IBS is pleased to offer Concierge for clubs that want real-time insight into their Food and Beverage operations. Concierge allows you to keep tabs on your best customers, view facilities usage and allocation and much more, all in a convenient rolled-up view.
Web.nxt is an on-demand website solution providing an online club identity, marketing and interactive member/guest communications. As part of the fully-integrated suite of IBS modules, Web.nxt provides you with complete control over your club’s dynamic web presence, empowering you to update and manage both content and look/feel without any technical expertise. IBS Web.nxt includes a complete suite of website tools, all designed to help you capture, engage and retain your members. Options include online newsletters, scheduled content, calendaring, polls/surveys and e-mail marketing.
With an unparalleled combination of ease-of-use, complete control over design and content, and a full range of optional modules and tools, IBS Web.nxt puts your club’s web presence at your fingertips. The resulting website provides a powerful avenue to building a community within your membership, and ultimate member satisfaction.
- Group targeted email marketing
- Event management and calendaring
- Management of content, look/feel and site administration, with no technical expertise required
- Image and document galleries
- Surveys, Questionnaires and Polls
- 100% Custom Web Pages
- Member and Group Management
- Adobe Flash Support
- Site statistics
- Syndicated News
- Real Time “Who is online”
- Weather Magnet
- Complete integration with Membership and Accounts Receivable
- Complete integration with Clubdining.com
This product allows a manager to view key current statistics about their club. It is 100% customizable depending on the information that you are looking to view. It gives up to the second live data from sales to costs and everything in between. Dashboard allows the creation of multiple charts which you can save and scroll through depending on the information you are trying to analyze. It allows you to run key reports on the club all at the same time within the same viewing window so that you can make informed business decisions.
- Reports by Account and Stat code
- Breakdown by Week to Date, Month to Date, and Year to Date
- Report on specific departments or summary all
- Tee Time Statistics
- Member Sales
- Gross margin graphs
- 100% Configurable
Credit Card Processing
Non-integrated credit card terminals are always an option, but having your credit card processor integrated with your Retail POS and Food and Beverage software allows you to simplify the transaction process and maintain tighter controls on your credit card revenue. By choosing ETS as your credit card processor, you can take advantage of features such as Member EZPay and WebRes. Your credit card transactions with ETS will be incredibly fast, with 2-3 second approval times. You will also be able to view your account online at any time. The reliability of their processing service will allow you to avoid down time and keep your operation running smoothly. ETS is a NGCOA Preferred Supplier. Learn more about ETS at www.ets-corporation.com.
We also integrate with 911 Creditline Software. 911 is a privately owned, entirely POS vendor and processor independent, ISO-friendly company, which has been around since 1995. 911 uses a unique combination of industry specific knowledge and software science that allows them to build function rich, easy-to-use, reliable software while taking advantage of the best technology available. For more information on 911 Creditline Software please visit www.911software.com.
If you allow your members to make payments with a credit card, you need IBS Member EZPay now also with the ability to direct debit a members checking account using ACH.
All you need is the member’s credit card number or checking account numbers entered securely within their profile, and their balances will be automatically charged to that card or account at the end of each day, week or month… whichever schedule you desire. All balances are authorized and settled in a single function with reporting on any denials that occur. This feature works in conjunction with ETS Credit Card processing and the Membership module.
- Settlement and authorizations happen at same time
- Password protected for added security
- Added convenience for members
IBS is pleased to offer TimeClock Plus (TCP) for clubs that want a fully-featured timekeeping system to help them manage their payroll. The TCP product is fully integrated with the Retail POS and Food and Beverage modules. When paired with biometric verification, it ensures time tracking that is both accurate and authentic. A variety of clocks are available. For more information about TCP feel free to visit them at http://www.timeclockplus.com.
Member Loan System
The IBS Initiation and Loan Management system is used to manage all the initiation fee and loan installments for your members. You can setup the length, frequency, and interest method for each member’s particular situation.
The Retail POS and Membership systems allow you to implement a wide range of card programs at your club. Large membership clubs or semi-private courses may want to issue member or player cards to identify the customer and to help make sure that transactions are being charged to the correct account. Those same clubs may want to implement a loyalty program and use player cards to ensure that loyalty points are tracked properly.
Gift Cards can be a great way to increase sales in the proshop or restaurant. You may also want to consider a marketing program that sends stored-value promotional cards to potential customers as a way to bring in more business.
Loyalty and Rewards
Drive revenue by building loyalty with your customers and members through a rewards program that encourages more spending! IBS has a completely integrated and robust Loyalty & Rewards program that when implemented will drive more revenue, encourage repeat business and satisfy your customer/member base. The Loyalty module will allow clubs to assign “Earn” and/or “Redeem” points to any inventory item in their IBS system (Retail or Food and Beverage). Loyalty customers or members will then earn points when they purchase those items, and they can redeem those points when their point balance reaches the necessary level.
The IBS Hotel Interface allows you to send charges from your proshop to the PMS system at your sister hotel. Guests staying at the hotel will then view and pay for the proshop charges on their folio when they check out.
The IBS system has the flexibility to send and import membership data. This can be a great help to your marketing efforts, enabling you to keep a current database of members and use member data to created targeted marketing campaigns. For more details about this useful feature, contact your IBS Account Manager.
For enhanced security IBS now has the ability to use biometric fingerprint scanners within the .nxt suite of applications. Biometrics will replace the need for employee numbers and swipe cards while giving your club the highest level of security possible.